Support
Answers to the questions we get most. If yours is not here, send us an email.
Common questions
The scanner does not read the barcode
Give the app permission to use the camera: on iPhone in Settings › CanMog (Caffeine Mog on older versions) › Camera, on Android in Settings › Apps › CanMog (Caffeine Mog on older versions) › Permissions › Camera. Hold the can still, with the barcode flat and in good light, about 15 cm from the camera.
My drink is not in the app
Send a drink request from the scan result. We check the drink and add it to the catalog in a later update.
The app shows the wrong drink or caffeine amount
Send us the barcode number and a photo of the can. Caffeine amounts are estimates from the label and public sources, so they can be different from your can.
I cannot sign in
On iPhone you can sign in with Apple, Google or an email code. On Android you can sign in with Google or an email code. Use the same method that you used the first time, or you get a new, empty account. If you used Apple sign-in and the app now shows an empty account, email us before you play on.
My collection is gone after I reinstalled the app
Sign in with the same account. Your collection is backed up to your account and comes back after the sign-in.
I paid for Premium, but the app does not show it
Open the Premium screen and tap Restore purchases (on Android: Restore). Use the same Apple ID or Google account that you used for the purchase.
How do I cancel Premium?
The store manages the subscription. On iPhone, open Settings › your name › Subscriptions › CanMog (Caffeine Mog on older versions) and tap Cancel. On Android, open Google Play › Profile › Payments and subscriptions › Subscriptions › CanMog (Caffeine Mog on older versions) and tap Cancel.
How do I report a user or a message?
Open the profile or the message in the app and use Report or Block. We review reports and remove content and users that break the Terms.
Contact us
Send an email to support@canmog.com. Tell us your username and your phone model, and add a screenshot if you can.
Delete your account
You can delete your account in the app. See Delete your account.